Contact the Fireball editorial team
Start playingQuestions about the information we publish on Fireball can be sent to our editorial team. We can help with the accuracy of our copy, explain the details included in our coverage and point you towards the relevant responsible gambling support. We cannot manage player accounts or handle transactions.
Writing to the Fireball editorial team
Our editorial inbox is [email protected]. Send us the page you are asking about and a clear description of what you would like us to check.
This address is for the fireball-polska.pl portal, not for the Fireball operator. If you are contacting us about an existing account, a deposit, a withdrawal or a promotion attached to your account, include the relevant reference in your message, but please do not send passwords, full payment details or identity documents by email.
We aim to reply to editorial enquiries within 48 hours. Reviews can take longer to revisit if we need to check a published term or correct a wider page, but we will still acknowledge the original message.
Account questions that belong with the operator
The Fireball casino is operated separately from this information portal. We have no access to customer records, balances, bonuses or payment systems, which means we cannot register an account, reset a password, trace a transaction or approve a withdrawal.
For anything concerning your own account, use the operator’s support channels available on its platform. Its published options include live chat, email and an FAQ section. This keeps account-specific information with the team capable of checking it securely and taking action.
Why the separation matters
Keeping editorial enquiries separate from player support means Fireball account problems do not get mixed up with questions about our published information. It also allows our team to assess a page objectively and make corrections without needing access to personal or financial records.
We may ask for a screenshot or the wording of a term when reporting an inaccurate detail. We cannot authenticate account ownership, investigate individual complaints or request payment documents from a reader. Those matters need to go directly to the operator.
Help with gambling worries
Support is also available if gambling is beginning to feel difficult to control or stop. BeGambleAware.org provides free, confidential help, while the National Gambling Helpline is available on 0808 8020 133, free of charge, 24/7.
GamCare offers practical support at gamcare.org.uk. If you want to stop gambling across participating operators, you can use GamStop. Please remember that this portal is restricted to adults aged 18+.
This contact page exists for information and marketing purposes only. We are not a casino operator, bookmaker or organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.