Responsible gambling support and player controls at Fireball

• Fireball
• Fireball Responsible gaming

Fireball provides several account controls that can help you set boundaries, pause your play or take a longer break. Alongside these tools, we explain the signs that gambling may be causing harm and point you towards confidential support services across the UK.

The honest framing

Gambling should remain an optional leisure activity rather than a source of income or a task to complete. If chasing losses, borrowing to play or spending beyond agreed limits starts to feel normal, it is sensible to step away and seek support. No amount of promotional activity changes the risks attached to gambling.

Fireball also provides a self-assessment through the Gamblers Anonymous 20-Question Test. Completing it can help you consider how gambling is affecting your behaviour, finances and daily life. The test is a reflective tool, not a diagnosis, but it is a useful prompt for making a plan before problems become harder to manage.

Behaviour that should concern you

Warning signs can build gradually, particularly when the boundaries you set begin to move. Look out for:

• placing larger bets than intended or chasing a previous loss;
• using money reserved for rent, food, bills or savings;
• hiding gambling activity from family members or friends;
• borrowing money or feeling unable to stop during a session;
• losing interest in everyday activities because gambling has taken priority;
• lying about losses, withdrawals or the time spent playing.

A short self-check

Before opening the lobby, take a few minutes to ask yourself these questions. A simple yes or no is enough; the purpose is to notice patterns rather than diagnose yourself.

1. Am I using money that is needed for another bill?
2. Have I increased my stakes to recover an earlier loss?
3. Can I stop when my planned session has finished?
4. Have I kept the agreed deposit and time limits?
5. Do I gamble while stressed, angry or under the influence?
6. Would I be uncomfortable if someone close to me knew?
7. Have I broken a gambling-related promise to myself?

Fireball's player controls

The account controls cover deposits, breaks and self-exclusion. They are designed to be used before play becomes difficult, so setting a suitable limit early is a sensible precaution.

Tool	What it does
Self-assessment	Provides the Gamblers Anonymous 20-Question Test in the Responsible Gaming section.
Cooling-off period	Allows a pause of 24 hours, 7 days, 1 month or 3 months.
Self-exclusion	Provides periods of 1 year, 3 years, 5 years, 10 years or lifetime. The exclusion is irrevocable and includes automatic marketing opt-out.
Deposit limits	Can be set daily, weekly or monthly by contacting customer support. Reductions take effect immediately; increases take effect after 24 hours.
Account history	Provides access to gaming and transaction history within the account interface.

Setting limits that work

Choose limits you can maintain rather than ambitious figures that are easy to exceed. Checking your balance and transaction history before playing gives you a clearer view of recent activity, while a fixed session end time stops a short break turning into an evening-long session.

Keep gambling separate from essential spending and set your deposit limit below the amount left after bills have been paid. If the limit needs to be changed, pause first and review the decision after the cooling-off period. A cooling-off period can also be a practical response when a recent session has felt uncomfortable.

Where to find support in the UK

Support is available whenever gambling stops feeling like entertainment. For free, confidential help, visit BeGambleAware or contact the GamCare helpline on 0808 8020 133, available 24/7.

You can also use GamStop for national self-exclusion, while Gordon Moody provides specialist support for gambling harm. Talking to someone trusted can make it easier to keep a boundary in place.

Blocking software

Blocking tools can prevent access to gambling sites across your devices. Gamban and BetBlocker, which is free and supports several platforms, are practical additions to a self-exclusion plan.

Protecting minors

Access to gambling is restricted to people aged 18+. Shared devices need particular care: install parental-control software such as Net Nanny or Qustodio, keep login credentials private and remove saved gambling passwords. The same boundary should apply to adults using a device that a child may access.

For questions about this portal, contact [email protected]. Gambling should be entertainment, not a chore.

This page is for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.